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Complaints Policy

My Digital Shows always aims to provide a high standard in all services we offer. Your views are important to us and if you are unhappy with any of the services we provide it is important you let us know.

Handling complaints

My Digital Shows aims to handle complaints quickly, effectively and fairly. All complaints are taken seriously and help us improve the service we provide. All complaints are treated in confidence.

How to make a complaint

You can complain by using the contact form on this website.

How complaints are handled

We will record your contact details and the details of the complaint securely and not share this information wih anyone else.

We will acknowledge a complaint within 5 working days and give you the name and contact details of the person investigating it.

We will keep you informed about the progress of the complaint. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.

Once the investigation is complete we will contact you with the outcome. This will include:

Time limits

You should complain as soon as you can after the date on which the event occurred or came to your notice and within 30 days of the event occuring. Complaints made after this time will not be considered.